Vinco Sales Ltd (“us”, “we”, “our”, “company”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws. Vinco Sales Ltd is a UK based Company.
This statement describes what type of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.
Fair process notice/privacy notice
We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, or share your data with anyone else who might. We do not sell your information to third parties, but we do work closely with selected partners who help us to provide you with the information, products and services that you request from us. For example: transport Companies.
The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.
What information do we collect?
We collect information about you when you engage with our website and when you request information about our products and services. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.
The information we collect includes some or all of the following:
How do we use this information?
Vinco Sales Ltd will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else that might. There are various ways in which we may use or process your personal information.
Where you have provided your consent, we may use and process your information to:
You can withdraw your consent at any time by contacting us on the details below.
We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your requirements and other transactions entered into with us (or one of our authorised partners).
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
Processing necessary for us to support customers with sales and other enquiries
Processing necessary for us to respond to understanding customers’ needs
Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns
Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively
We may process your personal information to comply with our legal requirements.
Vital Interest: Sometimes we will need to process your personal information to contact you or your next of kin in case of an emergency.
How do we share this information?
We do not sell your information to third parties, but we do work closely with our partners who fulfil business activities for us (like products, marketing, events etc.)
We take steps to ensure that any third party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets where ever possible.
How long do we keep your information for?
We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.
If we have a relationship with you (e.g. you are a customer), we hold your personal information for 7 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims. Our relationship may end for a number of reasons. Where we have obtained your personal information following a request for information, brochure, quote or any other information on any of our products or services, we hold your personal information for 3 years from the date we collect that information, unless during that period we form a relationship with you e.g. you become a customer. We hold your personal information for this period to give us an opportunity to form a relationship with you.
The only exceptions to the periods mentioned above are where:
How we manage the information we hold about you
You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request.
You have the right to:
You can exercise the above rights and/or manage your information by contacting us using the details below:
If you have any specific data protection concerns or a complaint, you can address it to our Data Protection Officer:
Data Protection Officer: Simon Drew
Office Address: Vinco Sales Ltd, The Kivernoll Building, Much Dewchurch, Hereford, Herefordshire, HR2 8DU, UK
Phone: 01432 233185
General information can be directed to our customer service team:
Telephone: 01432 233185
Registered Company Address: Northfield House, Shurdington Road, Bentham, Cheltenham, Gloucestershire GL51 4UA, UK
Registered Company No. 08499406
VAT No: 161 4112 52
If you are unhappy, you have the right to lodge a complaint with a data protection regulator. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:
Post: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Phone: 0303 123 1113